Satisfaction Guarantee
If you are not satisfied with your purchase, please contact us at info@typhoondefense.com within 10 business days of receiving the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less a 20% restocking fee, based on your original method of payment. The product must be returned within 10 business days of initiating the return. All products must be packed in the original packaging, including any accessories, parts, manuals, and documentation that shipped with the product. The customer will receive a refund within 7 business days of our receiving the returned product.
Non-Returnable Items
Please note that we do not permit the return of the following products:
- Special orders and products that are custom-configured to your specifications.
- Firearms, once transferred to the buyer.
Firearm Transfer Declines
If a purchaser is declined for a firearm transfer by the designated FFL (including if the NICS background check comes back as a "DENY"), Typhoon Defense will provide a return shipping label to the designated FFL. There will be a 25% restocking fee and a $35 return shipping fee assessed on the refund of the purchase.
Shipping Notice for Accessories
We recommend that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insurance or declares the full value of the product, you will be responsible for any loss or damage to the product during shipping. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Faulty Products
If the product has been used per the manufacturer's instructions but is faulty, unfit for purpose, or does not match the sample or description, please return the product to us with a copy of your invoice. We may send the product to the manufacturer's service agent for assessment. Where the product is determined faulty or unfit for purpose, we will provide you with a refund or exchange.
